IT Helpdesk
Problems arising with your staff’s IT need dealing with quickly and effectively to minimise down time or any loss in productivity. For this to happen, you need access to an IT help desk function that is able to quickly understand the issue, proactively deal with it there and then, or ensure a planned works is created should there be a need for on-site help.
Among the solutions we offer as part of a package or as stand-alone services are:
First Line Support
We can offer you and your users direct first line support on issues they are experiencing with their IT via the telephone or email based support. (This could also be for a short period – while your existing IT person is on leave for example.)
Expert Assistance
We can resolve many issues simply by offering expert advice and assistance.
Issue Resolution
We can resolve many issues immediately by remotely connecting to your workstations and temporarily taking control.
Issue Escalation
We can schedule a planned works if unable to resolve user issues via the phone or by remote access, and manage trouble tickets through to resolution.
IT Management
The need to manage IT on a day-to-day basis is often overlooked by organisations or approached on an ad-hoc basis. Yet the consequences of failing to ensure correct arrangements are in place with external suppliers or to ensure that your network, solutions or website are performing optimally can be costly and embarrassing.
We can take responsibility for ensuring the ongoing effective and efficient management of your IT systems, processes and suppliers, providing you with the peace of mind of knowing everything is working and up to date.
Among the solutions we offer as part of a package or as stand-alone services are:
Third Party Supplier Management
We can manage third parties on your organisation’s behalf including the supply of hardware and printers (Dell), software and mobile email device provision (BlackBerry / Windows Mobile / Apple iPhone / Android).
Domain Name / SSL Certificate Management
We can manage your domain names, website hosting and SSL certificates to ensure they remain registered and up-to-date.
Service Management
We can undertake regular preventative maintenance of your hardware and software to ensure it is up-to-date, running at maximum efficiency and free from viruses.
Service Maintenance
We can undertake regular preventative maintenance of your hardware and software to ensure it's up-to-date, running at maximum efficiency and free from viruses.
Anti-Virus Management
We can manage your antivirus protection, ensuring it remains current and at the latest version level.
Website Management
We can manage your website ensuring it remain up-to-date and performing as expected.