Problems arising with your staff’s IT need dealing with quickly and effectively to minimise down time or any loss in productivity. For this to happen, you need access to an IT help desk function that is able to quickly understand the issue, proactively deal with it there and then, or ensure a planned works is created should there be a need for on-site help.
Among the solutions we offer as part of a package or as stand-alone services are:
First Line Support
We can offer you and your users direct first line support on issues they are experiencing with their IT via the telephone or email based support. (This could also be for a short period – while your existing IT person is on leave for example.)
We can resolve many issues simply by offering expert advice and assistance.
We can resolve many issues immediately by remotely connecting to your workstations and temporarily taking control.
We can schedule a planned works if unable to resolve user issues via the phone or by remote access, and manage trouble tickets through to resolution.